Flight cancelled, package never delivered, defective product, security deposit kept, subscription you can't cancel. Recours sums up the rules that may apply, works out your deadlines and drafts the demand letter. In 2 minutes.
Case · Delivery
GadgetHub Inc. · $129.99
US rules give you a refund, not cash compensation, in most cases. Flights to or from Europe can be worth €250 to €600 per passenger under EU261. Check in 10 seconds, then claim it yourself.
A few plain questions: what, where, when, how much. No legal jargon.
Each rule with its source (federal rule, state law, EU regulation), the amount at stake and a countdown to the deadline.
A demand letter ready to print, a card dispute letter when it helps, a list of documents, then step-by-step tracking to small claims court.
Automatic refund under DOT rules, bumping compensation, and €250 to €600 under EU261.
Check →FTC shipping rule, prompt refund, and a credit card dispute letter within 60 days.
Claim →Implied warranty of merchantability and written warranties under the Magnuson-Moss Act.
Get it fixed →State deadlines and penalties for CA, NY, TX, FL and IL. Any other state: enter its deadline.
Get it back →Online sign-up rules, state auto-renewal laws, and how to stop the payments.
Cancel →3 business days for door-to-door sales under the FTC Cooling-Off Rule. Otherwise, a polite request.
Cancel →For a one-off dispute.
To follow several disputes.
Cancel anytime, activated in this browser
A support chat waits three weeks. A letter that cites the rules goes to someone who can say yes.
A precise demand letter, sent by certified mail with a deadline: many disputes get settled right there.
Yes: the summary of your rights, the letters and the tracking of one case are free, with no sign-up. Pro is for following several cases at once and getting deadline reminders in your calendar.
Often, yes. A precise demand letter shows you know the rules and sets a deadline. If it doesn't work, Recours shows you what comes next: a card dispute, a complaint to your state Attorney General, the DOT or the CFPB, then small claims court.
Under US rules, generally no: airlines must refund your ticket if they cancel or significantly change your flight and you don't travel, but there's no federal cash compensation for delays. On flights departing from Europe, or flights to Europe on a European airline, EU Regulation 261/2004 can give €250 to €600 per passenger.
Only in your browser, on your device. Nothing is sent to our servers: we never see your cases or your letters.
Not as long as you use the same browser on the same device: your cases stay there, even after closing the page or turning off your computer. They're only lost if you clear your browsing data, use private browsing or switch devices. On iPhone and iPad, Safari may also erase them if you don't open the site for 7 days. For peace of mind, click "Download a backup" in My cases: you get a file to keep. On a new device, "Restore" brings everything back in one click. Also keep a copy of every letter you send (PDF or paper). Pro subscriber switching devices? Email us at recours.contact@gmail.com with the email you paid with and we'll reactivate your subscription.
No. Recours is not a law firm and doesn't give legal advice. It provides general information based on federal rules (DOT, FTC, Fair Credit Billing Act), the Uniform Commercial Code, a few state laws and EU Regulation 261/2004. Laws vary by state and change over time: for an important or complex case, talk to a lawyer, a legal aid office or your state Attorney General's consumer office.